How can we help?
Most questions are answered below. If not, email support@loudgpt.com and a person replies within 2 business days.
Getting started
What is LoudGPT?
LoudGPT is a tool that helps you learn by listening. Type a question, paste a link, or drop in a document, podcast or video, and the answer plays out loud like a podcast made for you.
How do I ask a question?
Type it in the box or hold the microphone button and speak. The answer plays automatically and is saved to your playlist on this device.
What can I paste in?
Text, a web link, a PDF or Word file, a YouTube link, or a podcast episode link from Spotify or Apple Podcasts.
How do playlists work?
Every answer and summary lands in Up next. Save anything to a named playlist, reorder, and play in the background with the screen locked. Playlists are stored on your device.
What are feeds?
A feed fetches sources you choose (a news site, a podcast, a topic) on a schedule and turns them into one audio briefing.
Which languages work?
30+ for reading and listening. Ask in any of them.
Plans and billing
What is free?
Standard: 1,000 free credits a month, all voices, no card. That is a few dozen ordinary questions; bigger models and long chats use more. Free Premium: unlimited with your own API key.
What does Premium include?
Our most capable model, no key needed, 60 questions an hour, and Premium features. $19 a month or $149 a year.
How do I upgrade, change or cancel?
Settings, Billing. Cancel any time; you keep Premium until the end of the paid period.
Can I get a refund?
First-time subscribers within 14 days of the first payment, in full. Email support@loudgpt.com from your account email.
Where is my receipt?
Emailed after each payment, and in Settings, Billing, Invoices.
I subscribed on the website. Does it work in the app?
Yes. Sign in to the app with the same email. There is nothing to buy in the app.
My payment failed.
We retry for 7 days and email you. Update your card in Settings, Billing.
Bring your own key (Free Premium)
How do I add my API key?
Settings, Free Premium, paste the key from OpenAI, Google AI Studio or the Anthropic console.
What will it cost me?
Whatever your provider charges for the requests you make. Typical use is a few cents a day. LoudGPT does not add a fee.
Is my key safe?
It stays on your device and is never sent to LoudGPT servers. Requests go from your device straight to your provider. Remove it any time from Settings.
Does my key sync between devices?
No, because it never leaves the device. Add it on each device you use.
Which models can I use?
Any model your key has access to; pick it in Settings.
Account and data
How do I change my email or password?
Settings, Account.
Do you store my questions and answers?
No. They go to the AI and speech providers to produce your answer and are not kept on our servers. We only count how many prompts you run, to apply plan limits.
Where are my playlists and history kept?
On your device. If you uninstall the app or clear its data they are removed, so export anything you want to keep from Settings, Data, Export.
How do I delete my account?
Settings, Account, Delete account, in the app or on the web. Or use the form below. Your account is deleted within 30 days except billing records we must keep.
Do you train AI on my content?
No. Never.
Where does my data go?
Your questions go to the AI and speech providers that generate your answers, under no-training terms. Full details in the Privacy Policy.
Podcast and video summaries
How do summaries work?
LoudGPT transcribes the full episode or video and writes a summary you can listen to, with takeaways, chapters and the transcript. Every summary links to the original.
Are summaries official?
No. They are written by LoudGPT and not affiliated with the creators.
I make a podcast. Can I correct or remove my page?
Yes. Email contact@loudgpt.com with the page link and what you would like changed.
Why is a show missing?
Paste any episode link into the podcast summariser and it is added.
Something is not working
Audio does not play, or stops when I lock my phone.
Check silent mode and volume. On iPhone, allow background audio in Settings, LoudGPT. Update the app. If it persists, tell us the device and what you were playing.
The answer is wrong or odd.
AI can be wrong. Tap Regenerate, or ask a follow-up. If it keeps happening for a source, send us the link.
A link or file will not load.
Some sites block automated access and some PDFs are scanned images. Try pasting the text instead.
I ran out of free credits.
Standard is 1,000 free credits a month, and they come back on the 1st. Wait, add your own key for no limit, or upgrade.
I did not get the reset email.
Check spam, then request again. Still nothing after 10 minutes: email us and we will reset it manually.
The app crashed.
Update to the latest version. If it keeps crashing, send the device model and OS version.