Privacy Policy

What does this policy cover?

LoudGPT cares about the privacy of your data. This policy explains what we collect when you use loudgpt.com, the LoudGPT web app, the iOS and Android apps and the free tools on our website, and what we do with it.

What information does LoudGPT collect?

Account information.

Your email, name and password (hashed), or the identifier, name, email and profile picture Google or Apple gives us if you sign in with them. If you subscribe, your payment details go to Stripe; we see your plan and the last four digits of your card.

Usage.

We count the number of prompts you run, to apply plan limits, and collect approximate location from your IP address, device and app information, crash reports, and cookies.

What we do not collect.

When you summarise a podcast or video on our free tools, we keep the summary and the episode's transcript so the next person gets it instantly. They are about the public episode and are not linked to you. If you share a chat, we keep a copy of its questions and answers at its link, where anyone with the link can read it, until you delete the link or your account. Apart from that, we do not store your questions, the links or files you add, or the answers and audio generated from them. They pass through to the AI and speech providers to produce your answer and are not kept on our servers. Your playlists, history and audio are stored on your device. If you use your own API key, it stays on your device too.

How does LoudGPT use my information?

To run the Service, process payments, apply plan limits, secure your account and prevent abuse, respond to support requests, send service emails, and understand in aggregate how the Service is used so we can improve it. Marketing emails only if you opt in.

Does LoudGPT use my content to train AI?

No. Your content is used only to produce your answers and audio, and, apart from the free tools' episode summaries and the chats you choose to share, described above, we do not store it.

Does LoudGPT share my information?

Your questions and content are sent to the AI model provider that generates the answer (OpenAI, Google or Anthropic) and to the speech provider that produces the audio, under business terms that prohibit training on it. Account and usage information is shared only with Stripe, our hosting, analytics and email providers, and, if the law requires it, with authorities. We may also transfer information in a merger or sale, and would tell you first.

Does LoudGPT sell or rent my personal data?

No. LoudGPT makes money from Premium subscriptions, not from your data or from advertising.

Does LoudGPT use cookies?

Essential cookies keep you signed in and cannot be switched off. Analytics cookies (Google Analytics) help us understand how the site is used and, in the EU and UK, are only set with your consent. On our podcast pages they also record which links and buttons you use and the words you search for, but never the questions you type to ask LoudGPT. On the free tools we also record which steps you reach, such as a summary being shown or the daily limit being hit, but never the link you paste or the questions you ask. We do not use advertising cookies. We also measure how quickly our public pages load with Vercel Speed Insights, which sets no cookies and records only the page address, how long it took to load, and the kind of device and browser.

Change your analytics choice

Will LoudGPT send me emails?

Service emails such as receipts and password resets go to every account holder. Product news goes only to people who opted in, and every marketing email has an unsubscribe link.

Where is my information stored, and for how long?

Account and usage information is stored by our hosting providers, who may process data in the United States and other countries under standard contractual clauses. We keep your account until you delete it, then remove it within 30 days. Billing records are kept as long as tax law requires.

How do I delete my account?

From Settings in the app or on the web, or at loudgpt.com/delete-account if you cannot sign in. Deleting your account cancels any subscription. Content on your device is removed when you uninstall the app or clear its data.

What rights do I have?

You can see, correct and delete your account information from Settings, or email contact@loudgpt.com and we will do it within 30 days. If you are in the EEA, UK or Switzerland you can also object to or restrict processing, withdraw consent, request portability and complain to your data protection authority. If you are in California or another US state with a privacy law, you have the right to know, delete and correct your data; we do not sell or share it for advertising.

Does LoudGPT collect information from children?

No. The Service is not for anyone under 13, or under 16 where local law sets a higher age. If you believe a child has an account, email us and we will delete it.

How secure is my information?

Data is encrypted in transit and at rest, passwords are hashed, and access to production systems is limited and logged. No system is perfectly secure; report concerns to contact@loudgpt.com.

Will this policy change?

Yes, as the Service changes. We post updates here with a new date and, for material changes, email you 14 days ahead. Continuing to use LoudGPT after that means you accept the new policy.

How do I contact LoudGPT?

contact@loudgpt.com for privacy questions and requests, support@loudgpt.com for everything else, or loudgpt.com/contact. Our Data Protection Officer can be reached at contact@loudgpt.com.

For the purposes of this policy, "LoudGPT," "we," and "us" means LoudGPT, 10 Anson Road, #13-09, International Plaza, Singapore 079903.